Privacy Policy

Last Updated: May 2026

At Cusco24 (“Cusco24,” “we,” “our,” or “us”), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, contact us, or book our transportation and sightseeing services.

1. Information We Collect

We may collect the following personal information when you interact with Cusco24:

Personal Identification Information:

• Full name
• Email address
• Phone number / WhatsApp contact
• Country of residence
• Passport or identification details (when required for bookings)

Booking Information:

• Pick-up and drop-off locations
• Travel dates and times
• Passenger details
• Flight or train information
• Payment details
• Special requests or preferences

Technical Information:

• IP address
• Browser type
• Device information
• Website usage data through cookies or analytics tools

2. How We Use Your Information

We use your information to:

• Process and manage bookings
• Provide taxi, transfer, and sightseeing services
• Communicate confirmations, updates, or changes
• Improve customer service and user experience
• Process payments
• Send promotional offers (only if consent is given)
• Comply with legal obligations
• Maintain operational security

3. Payment Security

Cusco24 does not directly store sensitive credit or debit card details unless required for secure processing. Payments may be handled through trusted third-party payment providers that maintain their own security protocols.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your data only when necessary with:

• Professional drivers or operational staff
• Payment processors
• Tour or service partners directly related to your booking
• Government or legal authorities when required by law

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data from:

• Unauthorized access
• Misuse
• Disclosure
• Loss or theft

While we strive to use commercially acceptable methods to protect your information, no online system is 100% secure.

6. Cookies and Website Tracking

Our website may use cookies or similar technologies to:

• Improve browsing experience
• Analyze website traffic
• Customize services
• Enhance website performance

You may choose to disable cookies in your browser settings, though this may affect website functionality.

7. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent for marketing communications
• Request data portability where applicable

To exercise these rights, contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. Cusco24 is not responsible for the privacy practices or content of external sites.

9. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill bookings
• Meet legal obligations
• Resolve disputes
• Maintain business records

Afterward, data may be securely deleted or anonymized.

10. Children’s Privacy

Our services are not directed toward children under 18 without parental or guardian involvement. We do not knowingly collect personal data from minors without appropriate consent.

11. Policy Updates

Cusco24 reserves the right to update this Privacy Policy at any time. Changes will be posted on our website with an updated revision date.

12. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact:

Cusco24
📍 Jiron Alfonso Ugarte 281 Urubamba, Cusco, Peru
📧 Email: info@cusco24.com
📲 WhatsApp / Phone: +51 982466213 / (084) 629289
🌐 Website: www.cusco24.com

By using our website or booking services with Cusco24, you agree to the terms outlined in this Privacy Policy.